Complaints procedure - legal lets

At Legal Lets we endeavour to ensure that our clients are happy with our services, with client satisfaction at the core of our works. However, we do recognise that there may be times where you, as a client or customer, may be unsatisfied with the service provided and may wish to raise a complaint. 

Please put your complaint to us at the earliest available opportunity, in writing via email (info@legallets.co.uk) or post to:

Legal Lets 

87 Evesham Road,

Redditch, 

B97 4JX 

We will endeavour to respond to your complaint as soon as possible, and in any event within time frames set out in legislation. A full investigation will be conducted into your complaint, and we will endeavour to resolve your complaint to your satisfaction through our in-house procedures. 

If you are not satisfied with the outcome of your complaint, you have the right to escalate your complaint to The Property Redress Scheme- a consumer redress scheme, authorised by the Government since 2014, to provide an impartial service that considers consumer complaints about a variety of property related issues. You can do this by contacting them through their website: https://www.theprs.co.uk/about-us

Please note: before referring a complaint to the PRS they require you to have used our internal complaints procedure and have waited up to 8 weeks for a response. If you have received a final response from us and are not happy with the outcome, you can then refer the matter to the PRS.